Review Policy

First-hand experiences

Reviews must describe a genuine customer or visitor experience. Owners, employees and people with a direct conflict of interest may not review their own business.

Moderation

Every submitted review can be held for moderation. We may reject content that is abusive, irrelevant, promotional, copied, private, discriminatory or unsupported by a first-hand experience.

Business responses

Verified owners may respond publicly. Responses are also moderated and must address the review professionally without exposing personal information.

Ratings

Only published reviews contribute to the public rating and review count. Editing a review may return it to moderation.